Uruk Trading Ltd Privacy Policy
Introduction
Uruk Trading Ltd takes Data protection very seriously and invests in resources to ensure that personal data is protected through processes that are by design targeted at keeping personal data safe. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the data subject.
The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR). By means of this data protection declaration, our enterprise would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.
Data Controller
As the controller, Uruk Trading Ltd has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed.
The Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:
The CEO,
Uruk Trading,
Malta.
What data do we collect and why do we store and process your Personal Data?
Uruk Trading Ltd collects a series of general data and information when a data subject either purchases a ticket for one of our annual shows through our partner’s online ticketing system or purchases a ticket physically from our office or from one of our affiliates. This data and information is stored securely either on a centralised server or on one of the company’s computers. Generally, we collect the following: Name & Surname, Address, Telephone and Mobile numbers and email addresses. From time to time, we may request additional data but we will ask for consent from the data subject.
When using our website we may collect the above personal details as well. Our web hosting provide also collects data through their server logs such as (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (referrer), (4) the date and time of access to the Internet site, (5) an Internet protocol address (IP address), (6) the Internet service provider of the accessing system, and (7) any other similar data and information that may be used in the event of attacks on our information technology systems.
The data collected is never used by Uruk Trading Ltd to draw any conclusions about the data subject. Rather, this information is needed to help us deliver the level of service that we feel our clients deserve. We use this data to be able to contact our clients and also to offer them new services and offers from time to time. Subscription to these offers and services will require separate consent from our clients. Offers may be sent to data subjects through various channels such as: Email Marketing and printed material by post.
Uruk Trading Ltd analyzes anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files, if any are stored separately from all personal data provided by a data subject.
Who collects personal data?
Data is collected:
- By our employees through walk-ins at our office or at an office of one of our affiliates;
- Through our website and social media pages and emails;
- Through phone calls;
- Through postal mail;
Retention Period
In the case of marketing communications we always ask for specific permission from the data subject to retain their email address and/or phone number indefinitely. The data subject is reminded continuously in every mail shot that they may opt out whenever they like of these communications. When clients opt out, their data will be deleted immediately.
Who we share your data with
Uruk Trading Ltd may use third party partners to help in processing data for marketing or other purposes such as logistics or ICT Companies. We share data with our ICT Management as well as mailing service providers. If a data subject requests the identity of our partners, we will gladly comply and supply the information. We are assured that our partners handle personal data under the strictest controls. We also purposely share only the data that is required for the processing task rather than all the personal data about a data subject.
Uruk Trading Ltd may, disclose and divulge your personal data, where disclosure is requested by public authorities in accordance with a legal obligation, such as tax authorities and independent administrative authorities provided that the personal data which is requested is necessary for the said public authority to carry out a particular inquiry in the general interest, in accordance with European Union or Member State law. We may also disclose your data if we are under a legal obligation to do so, in pursuance of a judgment or court order, in order to enforce our Terms of Use or protect our rights.
Transferring of data outside of the European Union, particularly to countries which might not have appropriate data protection safeguards in place is very unlikely, and in any case will be based on your consent.
Cookie Policy on our website
Uruk Trading Ltd’s website may use cookies, which are small text files that are placed on your users’ secondary storage to assist in enhancing your browsing experience by displaying content that is more relevant and applicable to you and your preferences. Furthermore, cookies are used for the proper functioning of the website. Our website will request your acceptance for the use of these cookies. Uruk Trading Ltd does not use data acquired through cookies to draw any conclusions about the data subject.
CCTV Cameras at our offices or venues
Wherever we have CCTV cameras installed, their purpose is solely for security and not to monitor the movement of clients or employees. Their purpose is simply to ensure the security of the company’s assets as well as the personal physical security of our clients while they are at our premises. Data collected through these systems will only be divulged to third parties such as law enforcement agencies in the event of a security incident. Data on these systems is stored in a rotating manner and it is overwritten roughly every 30 days.
Data Security
The processing of your data will be processed in accordance with the provision of the GDPR. Uruk Trading Ltd takes appropriate precautions to preserve your rights and prevent any corruption, loss, damage or destruction of your personal data. The company has appropriate security arrangements, including, where appropriate, limited physical access, administrative, procedural, and ICT measures to prevent unauthorised or accidental access, collection, use, disclosure, copying, modification, disposal or destruction of personal data. In case our systems are compromised and suffer a data breach where the personal data of our Clients is exposed, Uruk Trading Ltd will promptly inform the data subject and the Office of the Data Protection Commissioner.
Uruk Trading Ltd’s employees and representatives have access to personal data strictly on a “need to use” basis for the performance of their duties. Company employees are aware of the confidential nature of personal data and how they should handle it in strictest confidence.
How to contact us
You can contact us as follows:
Uruk Trading Ltd,
Malta.
Tel:
Emails:
Routine erasure and blocking of personal data
The data controller shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject to.
If the storage purpose is not applicable, or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data is erased in accordance with legal requirements.
You rights as a data subject
As a data subject GDPR provides you with extensive rights as follows:
- Right of confirmation
- Right of access
- Right to rectification
- Right to erasure (Right to be forgotten)
- Right of restriction of processing
- Right to data portability
- Right to object
- Automated individual decision-making, including profiling
- Right to withdraw data protection consent
- Data protection for applications and the application procedures
For more detailed information about your rights under GDPR, please request our detailed GDPR rights document.
Last revision 29th August 2023
